Refund policy
Refund & Return Policy
Please note that return and refund conditions may vary depending on the product brand and product category.
Specific return terms are always listed on each individual product page.
If you would like to learn the return policy for a specific product, please check the relevant product page before placing your order.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return request, you can contact us at info@ranceqshop.net.
Items sent back without first contacting us and receiving return instructions will not be accepted.
You can always contact us for any return-related questions at info@ranceqshop.net.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item arrives defective, damaged, or incorrect, please contact us within 14 days of delivery at info@ranceqshop.net, including:
- Order number
- Clear photos or videos showing the issue
We will review your case and offer a suitable solution in accordance with the product's brand policy.
General Return Conditions
- Proof of purchase is required, such as an invoice or order screenshot
- Items must be returned in original packaging where applicable
- Return eligibility is subject to the specific policy listed on the product page
Non-Defective Returns
For non-defective items:
- Return acceptance depends on the product's specific return policy
- Customers must contact us first and receive the necessary return instructions before the item is sent back
Exceptions / Non-Returnable Items
We do not accept returns for custom products, special-order items, sale items, or gift cards unless otherwise stated on the product page.
Exchanges
The fastest way to get a different item is to return the original item if eligible. Once the return is accepted, you may place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved or not.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at info@ranceqshop.net.